FAQs
PAYMENT
1. What payment methods are accepted?
We accept PayPal and major credit cards.
2. Will I have to pay taxes?
Each country has its own customs rules and policies. Please contact your local customs authority for more information. If import duties or taxes are charged, the customer is responsible for paying them.
3. Can I cancel or change my order?
If you need to cancel or modify your order, please contact us within 24 hours of placing it. Orders cannot be canceled or changed once they enter preparation for delivery.
SHIPPING
1. Does Bcadeaus ship to my country?
We ship to most countries worldwide. Due to shipping restrictions, we currently cannot ship to the following countries:
- Philippines
- Indonesia
- Cuba
- Iran
- Sudan
- Syria
2. How much does shipping cost?
Enjoy free shipping on orders over US$59. For orders below US$59, standard shipping costs US$6.99.
We may also offer site-wide free-shipping promotions during sale periods. Stay tuned!
3. How long will it take for my order to arrive?
Total delivery time = processing time + shipping time
Processing time: 1–3 business days
Standard shipping time: 7–14 business days
Delivery estimates do not include customs delays, weekends, holidays, or other unforeseen circumstances. Orders shipped to South America or the Russian Federation may take more than one month due to transportation and customs delays.
4. How can I track my order?
Once your order ships, we will send you a confirmation email with tracking information. You can track your shipment on our Order Tracking page. Please allow 1–3 business days for tracking updates to become available.
5. What if my package does not arrive?
If your package has not arrived within 30 days of shipment, please contact us at info@bcadeaus.com. We will arrange a replacement or issue a full refund.